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At EGC India Shopping Club, your satisfaction is our top priority. Connect with our dedicated support desk, reach your local Area Agent, or explore self-service resources.
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CONTACT US
We're always happy to assist our members and partners.
Head Office
EGC India Shopping Club, Navi Mumbai, Maharashtra, India – 400706
Mon–Sat: 9:00 AM – 8:00 PM IST
SUPPORT CENTER
Browse topics or search for instant answers to your questions.
Orders & Payments
Track orders, payment methods, failed transactions, and GST invoices.
View ArticlesAccount & Membership
Manage your profile, renew plans, verify KYC, and agent binding.
View ArticlesShipping & Delivery
Delivery timelines, pin code coverage, and courier tracking details.
View ArticlesReturns & Refunds
Doorstep return pickup, refund timeline, and exchange guidelines.
View ArticlesProducts & Deals
Catalogue information, wholesale rates, and flash deal redemption.
View ArticlesOffers & Promotions
Exclusive member coupons, festival specials, and referral bonuses.
View ArticlesLocal Area Agent Support
Doorstep ServiceEvery sector in Navi Mumbai has a dedicated Area Agent for instant returns, local deal verification, and neighborhood assistance.
SHIPPING & DELIVERY
Fast, reliable, and secure delivery to your doorstep.
We deliver across India covering 27,000+ pin codes.
Orders are typically dispatched and delivered in 3–7 business days.
Real-time shipment milestone tracking available in My Orders.
Transparent delivery charges calculated upfront before payment.
Proactive SMS and WhatsApp updates for any unexpected transit delays.
RETURNS & REFUNDS
Hassle-free returns with 100% customer satisfaction.
Hassle-free return request can be raised within 7 days of delivery.
Products must be unused, undamaged, and retained in original packaging.
Coordinated doorstep inspection by your local Area Agent network.
Approved refunds credited to original payment source within 5–7 days.
Clear category exceptions defined under our statutory return policy.
WE ARE HERE TO HELP YOU!
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